Resume

Vanessa Billock

212 E. Second Street, Monroe, MI 48161| Phone: (734) 625.1459 | Email: vbillock@hotmail.com

Dedicated and eager-to-learn professional with excellent communication skills and interest in critical thinking and problem-solving.

Objective

To secure a position in an established company with the intent of long-term dedication, where I will be able to apply my inter-personal and critical thinking skills

Education

Eastern Michigan University, Ypsilanti, MI Graduated 2013

B.S. in Literature, minor in Psychology

Skills and Experience

Communication Skills
- Able and comfortable with communicating to customers and coworkers, presenting a positive attitude
- Exceptional written communication skills and talents, comfortable with reports and presentation writing, proven by successful university study
- Capable and comfortable with personal and professional communication environments
Customer Service Skills
- Works face-to-face and one-on-one with customers and is responsible for customer satisfaction
- Effectively manages problem-solving situations and conflict resolution for customer satisfaction
- Extremely successful in turning customers into repeat business customers
Analytical Skills
- Experienced in educating children in understanding concepts beyond their age
- Comfortable with exploring complex ideas and drawing conclusions for satisfactory results, able to think and present dynamically
- Skills in reviewing, editing, and finalizing works in writing and presentation
Additional Skills
- Comfortable and knowledgeable with a variety of computer programs, social medias, and basic HTML coding
- Exceptional with multi-tasking and organization skills, dedicated to completing projects
- Very flexible with schedule and job requirements, having experience in a variety of work environments and educational environments
- Responsible and self-accountable